FAQs

How can I contact Fergusi?

You can email us at fergusi.store@gmail.com where our customer service team will be happy to assist you.

Are Fergusi's products safe to use?

Yes, Fergusi's products are designed with safety in mind. They are constructed from high-quality materials and include features such as automatic shut-off when the water level is low, ensuring safe operation during use.

What is the return policy for Fergusi products?

Fergusi offers a 30-day return policy. To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Customers can contact us at fergusi.store@gmail.com to initiate the return process.

How long does it take to receive a refund after returning a product?

Once a return is received and inspected, customers will be notified regarding the approval of their refund. If approved, refunds will be processed to the original payment method within 10 business days. Please note that it may take additional time for banks or credit card companies to post the refund.

Can I exchange a product for a different one?

To exchange a product, the most efficient method is to return the item you currently have and, once the return is accepted, make a separate purchase for the new item. This ensures that you receive the desired product promptly.

Do you ship internationally?

Yes